Synthetic guest recovery case
high opportunity
Treatment consultation booked
Isabella Martinez
Case ID: NAT-2026-001SpanishRecovery owner: Ava RiveraPatient Coordinator: Ava RiveraFebruary 20: Asked about package pricing after one generic English response
Recovery Journey
Lifecycle milestones are separate from the chronological activity feed.
Selected stage
Treatment consultation
Status
current
Owner
Ava Rivera
Outcome
Patient Coordinator accepts treatment inquiry handoff
Strategy
Strategy is connected to evidence, conversation, appointment progress, and approval history.
Strategy status
ready
Objective
Reopen the body-contouring treatment conversation and advance toward a treatment consultation.
Recommended approach
Spanish-first education and consultation framing. Avoid treatment-result claims and discount-first positioning. Route treatment suitability and financing questions to a Patient Coordinator.
Language
Spanish
Primary channel
SMS
Secondary channel
Email follow-up
Message objective
Resolve package pricing question unresolved without overpromising.
Trust boundary. This recovery case is synthetic. National Med Spa prepares explainable recommendations; business users control approval, outreach, handoff, and appointment actions.